The terms on which we provide our services, and the disclosures required by section 43 of the Electronic Communications and Transactions Act.
We provide a monthly service that combines software and work done by us. Depending on the plan you choose, this includes a shared inbox that receives enquiries from your website, Google, social channels, missed calls and WhatsApp and replies to them automatically; automated requests for customer reviews; local search optimisation; work to make your business visible in AI-generated answers; and management of your Google Ads. The plan pages on this website describe what is included at each level.
We are not a party to any dealing between you and your own customers, and we do not guarantee any particular ranking, review score, volume of enquiries or level of sales. Search engines, AI assistants and advertising platforms are controlled by third parties whose behaviour we cannot direct.
Our prices are published on this website and are the full monthly price for the plan described. There is no setup fee and no joining fee. Prices exclude value-added tax where it applies. Where we manage advertising for you, your advertising spend is paid by you directly to the advertising platform and is not marked up by us; it is separate from and additional to our monthly fee.
Fees are payable monthly in advance. If an invoice is not paid we may suspend the service after giving you notice and a reasonable opportunity to pay.
The agreement runs month to month. There is no minimum term and no lock-in period. You may cancel by giving us 20 business days' written notice, and we may end the agreement on the same notice. On cancellation you are liable for the month in progress and nothing further.
If you are contracting as an individual or a sole proprietor rather than as a registered company, the Consumer Protection Act gives you cancellation rights that apply regardless of what this agreement says, and nothing here limits them.
The information about your customers that sits in the platform is yours. So is the content we produce and you pay for — the website copy, the advertising creative, the published material. On termination you may ask us to export your data, and we will provide it in a usable format within a reasonable time. We keep ownership of our own methods, templates, internal tools and software.
Where we process personal information about your customers, we do so as your operator under sections 20 and 21 of the Protection of Personal Information Act. We process it only on your instruction and for the purpose of providing the service, keep it confidential, and maintain appropriate technical and organisational security measures. If we have reasonable grounds to believe it has been accessed or acquired without authorisation, we will notify you immediately so that you can meet your obligations to the Information Regulator and to the people affected.
You confirm that you have a lawful basis for the customer information you give us, and that where messages we send on your behalf constitute direct marketing, the necessary consent or existing-customer relationship is in place. We build an opt-out into every message and honour it immediately.
Please read this clause carefully — it limits our liability to you. We are responsible for providing the service with reasonable skill and care. We are not liable for indirect or consequential loss, loss of profit, loss of business or loss of anticipated savings. Our total liability to you in any twelve-month period is limited to the fees you paid us in that period. Nothing in this agreement excludes or limits our liability for gross negligence, wilful misconduct, death or personal injury, or any liability which cannot lawfully be excluded.
Your signed agreement, our invoices and this page together record the transaction. We will provide copies on request at any time, and we will keep them for at least five years.
Because the service is provided monthly in advance and cancellation takes effect at the end of the month you have paid for, we do not ordinarily refund part-months. If we have failed to provide the service you paid for, contact us and we will put it right or refund the affected period.
Speak to us first — most problems are quicker to resolve directly. Write to info@crestahq.com or telephone +27 82 321 6574. If we cannot resolve it, either of us may refer the dispute to mediation before going to court. This agreement is governed by South African law and the South African courts have jurisdiction.
If we change these terms we will tell you in writing at least 20 business days before the change takes effect. If you do not accept the change you may cancel before it applies, without penalty. We do not change terms retrospectively.